How much does the video cost?
The video costs just $14.99 for a professionally scripted and produced mini movie.

How long does the video last?
It depends on various factors including how many children are involved etc. On average you are looking between 3 -5 minutes

How is the video provided?
We provide the video in Microsoft Media format. This means it can be viewed on any PC with media player (free download) and can easily be burnt onto DVD if you have basic software & DVD writer. As soon as your video is uploaded to our servers you will get an automated email with download information

Is it really a personal video or do just have lots of pre recorded tapes?
Each mini movie is produced for you with the information you provide in the Santa Wizard. We film each and every clip on location

Will my kids not see this website and know where I bought the video?
NO! When you sign up you will be given access to our secret web site address which has no mention on liveatlapland.com. You simply pass this onto your kids and give them the username and password to log in!

Do I have to download the video right away?
Our site features a unique control panel system which means you can download your video as many times as you like over Christmas and the New Year.

Do I need broadband?
As files can be large in size it is recommended you have a broadband connection. If you only have dial up at home you can simply provide a download code to a friend who can burn the movie onto DVD for you

What is the Santa Wizard
When you place an order you are given access to the unique Santa Wizard which will help you provide the information required to make the production. Details includes names, ages, friends etc

Can I send this as a gift?
YES! Because the download site uses a secret address you can simply choose to forward the log in details to a friend or family member so the can share the magic!

How do I pay?
We accept Paypal which is an Ebay company and is used by over 80 million people around the globe

Will this video only work in the US?
Our video will work on any PC with the Microsoft Windows Media player installed. We have thousands of customers all over the world form the United States, United Kingdom, Australia and everywhere else!